The Difference Between “Nice” and “Kind” with Dee Ann Turner

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Dee Ann Turner works globally with organizations who want to grow talent management practices, transform and strengthen culture, and develop an “It’s My Pleasure” service model. She is the author of the best-selling book, It’s My Pleasure, The Impact of a Compelling Culture and Extraordinary Talent. Dee Ann serves as a frequent speaker to organizations and conferences where she shares her more than 30 years of experience hiring and developing talent and transforming organizational culture.

Dee Ann began her career at Chick-fil-A in 1985 and became Chick-fil-A’s first female officer in 2001. During her career, she worked closely with Chick-fil-A’s founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. During her 33-year career, she led the Corporate Talent Department and was responsible for the selection of thousands of Chick-fil-A Franchisees and Support Center Staff, Corporate Human Resources, Diversity and Inclusion, and Culture and Engagement. Most recently, Dee Ann led the Sustainability Department focusing on Chick-fil-A’s strategy to implement sustainable practices at the $10 billion company.

Dee Ann is a graduate of Clayton State University with a degree in Management and a concentration in Human Resources. She has completed several executive education programs including the Management Development Program at Goizueta School of Business at Emory University, the Executive Education Human Resources Program at the University of Virginia Darden School of Business, the Human Resources Executive Program at Kenan-Flagler Business School at UNC-Chapel Hill, and the Advanced Management Program at Harvard Business School.

Dee Ann has been married to her husband, Ashley Turner, for more than 35 years, and they are the proud parents of three grown sons. Dee Ann enjoys serving various community organizations with an emphasis on women and children, including The Kenya Project, Proverbs 31 Ministries, and Eagle Ranch Foundation.


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