A legend and leader in the hotel world, Horst Schulze’s teachings and vision have reshaped the concepts of service and hospitality across industries. Mr. Schulze’s professional life began more than 65 years ago as a server’s assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world famous.
During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award- twice- making it the first and only hotel company to ever win even one.
In 1991, Mr. Schulze was recognized as “corporate hotelier of the world” by HOTELS Magazine. In 1992, at the top of his field, Mr. Schulze’s life changed forever. After receiving a diagnosis and being given one year to live, Horst realized that his fame, money and recognition were not relevant anymore. It was at that moment that he allowed Jesus Christ to fill the vacuum in his life. By God’s design, Horst was healed and was given a second chance to live and impact the world through his work, but this time, through the lens of a changed life.
After leaving The Ritz Carlton Hotel Company, Mr. Schulze went onto found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions. Today, Mr. Schulze serves on various boards, speaks, and acts as a consultant across industries. Mr. Schulze’s new book, Excellence Wins: A No Nonsense Guide to Becoming the Best in a World of Compromise shares the disruptive principles that have produced immense global success over the course of his still prolific fifty-year career.